donhost support

System Status

Here at donhost we know you're busy so always check here before contacting us if something is wrong with your services. Any system maintenance, updates or known issues are notified here so there is no need to write to us. Here you will find all updates about what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in to your donhost support account, then select Ask a Question. Day or night, we’ll reply fast – and on the My Support tab you can see a complete history of all previous messages.

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Current Incident Trackers

Intermittent Connectivity issues

Created: 28 November 2014, 10:03
Last Updated: 28 November 2014, 14:42

We are currently experiencing some network connectivity issues across a variety of platforms and websites. Our engineers are aware of this and are working to resolve this as quickly as possible.

We experienced an outage this morning due to a DDOS which was resolved at 11.15am. We then detected another network issue at 12.49pm.

We apologise for the inconvenience caused at this time for the second outage. We will provide regular updates on the issue as soon as we have them.

Update: Our Network engineers are currently investigating this issue.

Update: Our Traffic is being re-routed via our alternate network links, however there is still an issue with connectivity at this time. We apologies for the inconvenience, and we would like to assure you that we are working our hardest to found the source of the problem as well as a firm resolution.

Update: Customers may still experience connectivity issues and degraded performance, however connectivity is now restoring and the issue is still intermittent. We will provide a further update after we have re assessed the issue.

Update: Connectivity to our major platforms and services is now being restored. We expect full connectivity to be established shortly.

Contacting Donhost

Created: 13 August 2014, 16:18
Last Updated: --

In order to provide you the best possible support, we are transitioning from traditional telephone based support to online ticket based support for our Shared Web Hosting, Reseller Web Hosting and Hosted Exchange packages.

Ticket based support will be a far more efficient means of support for these services, as it allows both ourselves and our customers to be a lot more thorough and effective than traditional telephone support allows. It also ensures a faster response and resolution time.

As a result, our telephone support will be discontinued from Friday 22nd August.

To raise a support ticket, please follow the instructions here: http://www.donhost-support.co.uk/answers/how-do-i-use-donhost-support-co-uk-811/#do

If you have any questions please do not hesitate to get in contact with us at queries@donhost.co.uk