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Here at donhost we know you're busy so always check here before contacting us if something is wrong with your services. Any system maintenance, updates or known issues are notified here so there is no need to write to us. Here you will find all updates about what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in to your donhost support account, then select Ask a Question. Day or night, we’ll reply fast – and on the My Support tab you can see a complete history of all previous messages.

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Contacting Donhost

Created: 13 August 2014, 16:18
Last Updated: --

In order to provide you the best possible support, we are transitioning from traditional telephone based support to online ticket based support for our Shared Web Hosting, Reseller Web Hosting and Hosted Exchange packages.

Ticket based support will be a far more efficient means of support for these services, as it allows both ourselves and our customers to be a lot more thorough and effective than traditional telephone support allows. It also ensures a faster response and resolution time.

As a result, our telephone support will be discontinued from Friday 22nd August.

To raise a support ticket, please follow the instructions here: http://www.donhost-support.co.uk/answers/how-do-i-use-donhost-support-co-uk-811/#do

If you have any questions please do not hesitate to get in contact with us at queries@donhost.co.uk