Here at donhost we know you're busy so always check here before contacting us if something is wrong with your services. Any system maintenance, updates or known issues are notified here so there is no need to write to us. Here you will find all updates about what’s really going on and what we are doing about it to make sure your service is back to normal!
If you can’t find your issue here please feel free to open a support request. Just log in to your donhost support account, then select Ask a Question. Day or night, we’ll reply fast – and on the My Support tab you can see a complete history of all previous messages.
Current Incident Trackers
Critical WordPress Vulnerability Update
08 May 2015, 11:35
WordPress versions 4.2 and earlier are affected by a critical cross-site scripting vulnerability, which could enable anonymous users to compromise a site. WordPress 4.2.2 includes a comprehensive fix for this issue.
Please ensure that you update all instances of WordPress to 4.2.2 as soon as possible. You can do this by logging into your WordPress Dashboard and clicking "Update now" from the "Updates" option in the menu.
21 May 2015, 11:23
We wish to inform customers that essential maintenance and upgrade works will be performed on our telephone system from 14:00 and 18:00 BST Saturday the 23rd May.
All telephone lines to Support will be unavailable during this time.
We therefore advise customers to use the ticket service instead to which we have allocated additional resources.
Progress of this maintenance and estimated completion time will be posted on this status page.
We would like to thank all of our customers for their cooperation and baring with us whilst this vital maintenance is carried out.