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Here at donhost we know you're busy so always check here before contacting us if something is wrong with your services. Any system maintenance, updates or known issues are notified here so there is no need to write to us. Here you will find all updates about what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support request. Just log in to your donhost support account, then select Ask a Question. Day or night, we’ll reply fast – and on the My Support tab you can see a complete history of all previous messages.

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Current Incident Trackers

Easter Break Customer Support Operating Hours

Created: 14 April 2014, 09:20
Last Updated: 17 April 2014, 10:30

Customers are advised of the following changes to our operating hours for the forthcoming Easter Holiday break.

The following teams will operate on the hours as shown below.

Sales , Customer Accounts, Credit Control and Customer Relations Teams – Closed 5.30pm Thursday 17th April and will re-open 9am Tuesday 22nd April.

Shared Hosting will offer limited ticket only support during this period with customers advised to submit their inquiry by logging into their on-line ticket support account at https://www.donhost-support.co.uk/Login.aspx

Support for Dedicated Server products will operate both 24/7 telephone and on line ticket facility as standard.

We wish to thank our customers for their understanding during this time.